Senior Skills Account Manager

Job Introduction

SENIOR SKILLS ACCOUNT MANAGER

Applying through Indeed? You'll be asked to complete a short application on the Get Set UK recruitment system. This final step ensures your application is received and considered.

We encourage applicants to read the role information carefully before applying. Attention to detail and commitment matter in this role and are qualities we value in our team.

About us

Get Set UK supports people to overcome barriers, build skills and move into work.

Get Set UK is now part of Palladium, a global organisation working with governments, businesses and investors to solve social and economic challenges. Together, we are strengthening our support for participants, employers, commissioners and communities.

About the role

As a Senior Skills Account Manager, you will develop and manage employer partnerships that create apprenticeship opportunities and support successful learner outcomes.

You will work with employers, learners and internal teams to identify workforce needs, generate apprenticeship opportunities and convert these into successful starts, whilst ensuring quality, compliance and retention standards are met.

This role would suit an experienced apprenticeship, training or skills professional with a proven track record in sales, employer engagement or account management who is comfortable working towards targets and managing a national employer portfolio.

What you will do

• Develop and manage relationships with employers across England
• Generate apprenticeship opportunities and achieve agreed starts and performance targets
• Manage a live pipeline of employer opportunities from first engagement through to learner onboarding
• Act as the primary contact for employers throughout the recruitment and onboarding process
• Work closely with delivery, learner support and compliance teams to ensure successful outcomes
• Keep accurate records and follow required processes
• Ensure activity complies with ESFA funding requirements, safeguarding and quality standards
• Represent Get Set UK professionally with employers, stakeholders and partner organisations
• Identify opportunities for repeat business and long-term employer partnerships
• Communicate clearly with participants, colleagues and external partners

• Role model Get Set UK’s values and demonstrate the employability standards we support in others, including good attendance, punctuality, professionalism, communication and follow-through.

Our values and standards

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire.

We are looking for people who bring these values to life through their behaviour every day, whether they are working with participants, employers, colleagues or partners.

Because we work in employability and skills, we also look for colleagues who can role model positive employability behaviours, including good attendance, punctuality, professionalism, communication, reliability and follow-through.

Minimum essential criteria

To be considered for this role, you will need to evidence in your CV that you meet the minimum essential criteria below:

• Demonstrable experience over a number of years of working within apprenticeships, training, skills or workforce development
• Demonstrable experience over a number of years in a sales, business development, employer engagement or account management role
• Evidence of personal achievement against sales, starts, placement, revenue or employer engagement targets.
• Experience building and managing employer relationships
• Experience managing a sales or employer engagement pipeline and progressing opportunities to successful outcomes
• Good organisation, attention to detail and ability to follow agreed processes
• Ability to communicate clearly and professionally, both verbally and in writing
• Evidence of commitment and follow-through in previous roles, education, volunteering or other responsibilities
• Evidence of delivering outcomes, targets, tasks, projects or agreed objectives
• Reliability, punctuality and a professional approach to work
• Ability to explain your employment history clearly, including any gaps or short-term roles
• Confidence using digital systems, email and Microsoft Office
• Ability to work in a structured environment where quality, compliance and outcomes are monitored
• Commitment to Get Set UK’s values and to supporting people who may face barriers to work, learning or progression
• Willingness to complete all required recruitment checks, including right to work, references and DBS checks where required
• Right to work in the UK. Please note that we are not able to offer visa sponsorship for this role. 

Desirable criteria

It would be helpful if you have:

• Experience working for an apprenticeship training provider
• Knowledge of apprenticeship funding and compliance requirements
• Experience using PICS or similar learner management systems
• Experience managing national employer accounts
• Relevant sales, business development or account management training or qualifications

Benefits

We want colleagues to feel supported, rewarded and able to do their best work. Benefits include:

• 25 days annual leave, plus bank holidays, increasing with length of service
• Employee ownership share scheme
• Pension scheme with 5% employee contribution and 3% employer contribution
• Pension salary sacrifice scheme
• Employee Assistance Programme
• Vitality GP consultations
• Mental health support, including CBT and counselling
• Physiotherapy cover
• Vitality health checks
• 40% discount on gym memberships
• Free 12-month Headspace subscription
• IncentFit, with the opportunity to earn up to £30 per month
• Discounts and offers with health, wellbeing and lifestyle retailers
• Phone contract discounts, including 20% off selected EE monthly plans
• Access to additional Vitality health cover and cashback benefits after 12 months’ service
• Group life protection after 2 years’ service
• Additional annual leave after 2, 4 and 5 years’ service

Some benefits are subject to role type, eligibility and length of service. The full benefits package will be confirmed during the recruitment process.

Recruitment process

We aim to make our recruitment process clear, fair and engaging for every candidate.

To apply, you must complete your application on our recruitment platform, including a short initial questionnaire. If you apply through Indeed, you will still need to complete this step before we can review your application.

Once submitted, our recruitment team will assess your CV and application against the essential requirements of the role, looking for evidence of relevant experience, communication skills, commitment and achievement.

If shortlisted, you may be invited to complete a further questionnaire and progress through some or all of the following stages:

• Telephone or Teams conversation with our recruitment team
• Online assessment or testing
• Employment history and reference checks
• Hiring manager interview
• Presentation, task or role-based exercise (where relevant)

Any offer of employment will be subject to satisfactory right to work, reference, DBS (where required), safeguarding and other pre-employment checks.

We encourage candidates to engage fully with each stage of the process. Preparation, responsiveness and attention to detail are important and reflect the standards we expect in our work.

Get Set for a better tomorrow. Apply today.

Additional information

We reserve the right to close applications early, so we encourage early applications.

Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required.

This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.

Get Set UK does not accept unsolicited CVs from agencies.