Freelance Vocational Tutor – Retail & Customer Care

Job Introduction

Use your retail and customer care experience to help young people become job-ready and confident with customers.

About the Role

We are looking for a Freelance Vocational Tutor – Retail & Customer Care to deliver structured, practical learning that prepares young people for front-line roles. You will teach accredited qualifications in retail, customer service and employability, helping learners move towards sustainable work.

What This Role Is Really About

Your role is to show learners what good customer care looks like in real workplaces. You will build their confidence with communication, teamwork, problem solving and basic sales skills.Success looks like learners who can walk into interviews and first jobs ready to represent an employer well.

Environment / Working Conditions

• Location: centre-based delivery in Belfast
• This is not a home-based role
• Structured timetable, clear attendance and punctuality expectations
• Set curriculum and compliance requirements

What You Will Do

• Plan and deliver engaging lessons in retail and customer care
• Teach accredited vocational qualifications in Retail, Customer Service and related areas
• Use real scenarios, role plays and case studies from retail and service environments
• Prepare learners for assessment, interviews and first roles
• Promote positive attitudes to work, reliability and professional behaviour
• Build strong relationships that encourage attendance and progression
• Keep accurate registers, records and learner documentation
• Work with internal teams to meet engagement, retention, achievement and compliance targets

Employer / Stakeholder Element

• Use examples from local retail and service employers to keep content relevant
• Help learners understand employer expectations such as timekeeping, appearance and customer care standards
• Represent Get Set UK professionally with external partners and stakeholders

What Makes Someone Successful Here

You will succeed if you are practical, people-focused and organised. You can balance empathy with clear boundaries and expectations. You are consistent with attendance, prepared for each session and able to keep a group focused on real workplace behaviours.

What You Will Bring

• Minimum Level 3 qualification in Retail, Customer Service, Business, Hospitality or related subject
• PGCE, CIT or recognised teaching qualification, or willingness to start the CIT within two years of appointment
• Hands-on experience in retail, hospitality or customer-facing roles
• Experience teaching, coaching or training others
• Ability to plan, deliver and adapt sessions for different abilities
• Strong communication and behaviour management skills
• Passion for helping young people progress into work
• Commitment to safeguarding, inclusion and professional standards

A Day in the Role

Your day starts with checking your group list, resources and lesson plan. In the session, you set expectations around timekeeping, behaviour and customer care standards. You use practical scenarios, discussions and role plays to bring retail situations to life. You praise progress, challenge poor behaviour and keep learners focused on real-world expectations. After teaching, you complete registers, update learner records and plan the next session based on who is on track and who needs more support. The work is structured, people-focused and results-driven.

Our Values

At Get Set UK, we are Ambitious, we take Pride in what we do, we are Considerate, we Own It and we Inspire. We are looking for people who bring these values to their work consistently.

Our Recruitment Process

The work we do carries real responsibility. We are looking for people who approach it with professionalism and genuine commitment. As part of your application, you will complete role-specific questions. These must be completed in full for your application to be considered. We also review the clarity and quality of your CV. Accurate information and clear evidence of your experience help us assess suitability.

Get Set to make an impact. Apply today.

Eligibility

This role is subject to our safeguarding and vetting process.

Additional information 

We reserve the right to close applications early, so we encourage early applications. Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process. This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients. Get Set UK does not accept unsolicited CVs from agencies.